Extract from the General Conditions of the Belgacom's Telephony Service regarding ads in the directory and for the directory assistance service

The full 31/08/2010 version can be obtained by simple application from our customer service on freephone
0800 55 200 or via our website www.belgacom.be

Directory and the Directory Assistance Service (1404):

A database containing data about telephony service customers, which is made available to the public in the Directory or through Directory Assistance Service.

Listed number:

A telephone number that appears in the Directory and/or in the Belgacom Directory Assistance file.

Unlisted-number:

A telephone number that is not in the Directory and which is not provided by Directory Assistance.

19. The purpose of the Directory and Directory Assistance Service (1404) are: to find a Customer's telephone number on the basis of the name and address that he/she has provided and/or on the basis of the phone number, find the Customer's name and address and/or on the basis of his/her professional activity, find the Customer's telephone number, name and address (only for self-employed persons and companies).

20. Listing in the Directory Assistance Service (1404) database: the surname, first initial, connection address and telephone number, as communicated by your telecom operator, are listed free of charge. For companies and the self-employed, the professional activity can be also included.

21. Listing in the White Pages:

21.1. The Customer can be listed free of charge in the Directory, under the list of the municipality where the connection has been established. A Customer with several telephone lines within the same municipality shall be entitled to just one listing in which each of the numbers he/she has been allocated may be indicated no more than once, irrespective of the type of connection. Pursuant to Article 21.2, physical persons living with the holder of a line are entitled to one free listing in their own name, subject to the holder’s agreement in writing.

21.3 For an annual fee, the Customer may opt for additional listings, details, additional lines of text or for large font for the name. Unless the Customer notifies us otherwise at least six months before the closing date of the Directory that contains his/her listing, all these payable entries will be automatically included in the following publications of the Directoroy. A Customer’s number can also be incorporated in the listing of another Customer, regardless of whether the number has already been listed in the Directory.

21.4 The Customer is responsible for the accuracy of the data that he/she communicates to Belgacom.  To be legally admissible, any complaints must be submitted in writing no later than 60 days following the publication date of the Directory.

21.5 Directories are distributed in accordance with the legislation in force.

22. All changes to a Customer’s identification or connection details shall be introduced as rapidly as possible into the Directories database and into the Directory Assistance database.

23.1. Customers who do not wish their telephone number, name and address to be listed in the Directory or in the Directory Assistance (1404) database, may refuse this free of charge. The Customer’s telephone number automatically becomes an unlisted number. In accordance with the applicable regulations, the name and address of Customers with unlisted numbers are only communicated to the publisher of the Directory for the sole purpose of delivering the telephone directory to these customers.
                               
23.2. Customers who do not want their name and address details to be found on the basis of their phone number can have this blocked free of charge by going to the www.phoneinfo.be website. Customers who do not want their phone number, name and address details to be found on the basis of their professional activity can have this blocked free of charge by going to the www.phoneinfo.be website.

24. In accordance with the applicable regulations, Belgacom must provide the customer’s phone number, name and address details to all telephone directory publishers and directory assistance providers, unless the customer has an unlisted number or unless the customer notifies Belgacom via the www.phoneinfo.be website that he/she does not want to be included in these databases. The Customer can pay for Belgacom to make the details he/she wants listed in the Directory available to third parties, unless the Customer has an unlisted number or if he/she has blocked it on the www.phoneinfo.be website.

25.All customer data of a personal nature are entered in Belgacom files and processed for the purposes of : (...)
e) providing the telephone directory assistance service;
f) publishing and distributing directories; (...)

Belgacom may also sell such information. However, if a customer does not want Belgacom to sell data relating to him/her, he/she may ask, at any time, to be registered, free of charge, on a special list created for this purpose, by contacting his/her Belgacom local service. (...)

The data cited in Articles 21.2 and 21.3 are provided to telephone directory publishers.

(...), any customer who can prove his/her identity may obtain from Belgacom a free copy of the data pertaining to him/her by submitting a dated and signed request to the Belgacom Privacy Service (Legal Department) - 27 Bd. du Roi Albert II, B‑1030 Brussels - and may request the rectification of any data (...)

26. Customers must inform Belgacom if they do not want their telephone numbers to be listed in the Directory and/or if they do not want Belgacom to communicate any information about them, except to the emergency services or where there is a statutory obligation.

30. All amounts due under this contract are billed to the Customer at the address specified by the Customer or to a third-party payer designated by the former. The designation of a third-party payer does not exempt the Customer from his/her obligation to pay should that third-party payer default. No rights to the connection accrue to the third-party payer.

32. The Customer must inform Belgacom immediately and in writing of any changes to their identification details.

57. The customer must indicate the section concerned and the amount contested in any complaint filed.
The obligation to pay the contested sum is held in abeyance, regardless of whether the complaint was filed with Belgacom or with the Telecommunications Ombudsman’s Service. The uncontested amount must be paid by the normal due date.
If Belgacom rejects a complaint, the contested amount must be paid immediately. Belgacom will indicate the due date for the contested amount in the letter notifying its decision.

59. To be admissible, any complaint about amounts billed must be lodged with Belgacom within 30 days of the billing date, without prejudice to any other means of recourse.

63.§7. Without prejudice to the provisions of the preceding paragraphs, Belgacom shall only be liable in the event of criminal deception or serious misconduct on its part or on the part of one of its employees. In the event of the latter, Belgacom's liability shall be limited to damage incurred by the Customer that was foreseeable, direct, personal and certain, and not include indirect or intangible damage, such as additional expense, loss of income, loss of profits, loss of Customers, loss of or damage to data and loss of business.

77. The Customer may contact the Telecommunications Ombudsman's Service (1, Place des Barricades, 1000 Brussels, on phone: 02/223 06 06 fax: 02/219.77.88, plaintes@mediateurtelecom.be, www.mediateurtelecom.be), which is officially attached to the Belgian Institute for Postal Services and Telecommunications. (...)

A complaint is only admissible if the customer can show that he/she first took the necessary steps via Belgacom. (...)

80. The Brussels lower courts have sole jurisdiction for any claims or disputes relating to the interpretation or performance of the contract.

81. The provisions of Contract shall be governed by Belgian Law